Legal
Refund Policy
How payment, deposits, rescheduling and returns work at Caldwell Psychic, and how to raise a situation that this page does not quite cover.
The short version
Payment is taken at the session rather than when you book, so most changes cost nothing more than a phone call. Candle work and aura work need a deposit up front, because materials and preparation time are committed in advance. Shop items can be returned unused and in their original condition.
If your circumstances do not fit neatly into any of that, call (862) 273-9586 or email PsychicConsultations@icloud.com. Sophie handles these personally, one situation at a time.
Last updated: September 16, 2026.
When you pay
For most readings you pay at the session itself. There is no online checkout on this site, nothing is charged when you send a booking request, and a request is only a booking once Sophie has replied with a confirmed time.
That means if you need to change or cancel an ordinary reading, there is usually nothing to refund. Telling us early simply frees the slot for someone else. Prices for each reading are listed on the services and pricing page so you know the cost before you arrive.
Deposits for candle and aura work
Psychic candle readings and aura picture readings with cleansing require a deposit before the session is scheduled. The deposit covers the materials prepared for your intention, such as honey bee wax candles and the items assembled for the work, and it holds the time set aside for it. Ask for the amount when you book, so the full cost is clear before anything is committed.
A few things worth knowing about deposits:
- They go toward the session. A deposit is part of the price, not an extra charge on top of it.
- They are committed once work begins. Once candles are dressed or materials are prepared for you, that part of the deposit has been spent on your session.
- Rescheduling is usually simpler than cancelling. With reasonable notice, a deposit can normally be carried across to a new date.
- Candle results take time. A psychic candle reading produces results within 72 hours, so the session is not finished the moment you leave.
If you are unsure whether to commit, book a shorter reading first and see how it feels before arranging candle or aura work.
Rescheduling a session
Plans change, and rescheduling is treated as a request rather than a penalty. Please give as much notice as you can, ideally 24 hours, and offer two or three new times in the same message so one reply can settle it.
Early notice matters more than the exact number of hours. A slot given back in the morning can usually be filled by someone hoping for a same-day reading, which is why notice is worth giving even when you are only a little unsure. You can send new times through the booking page, by email, or by calling (862) 273-9586.
Cancelling a session
To cancel, call or email as soon as you know. There is no form and no fee to cancel an ordinary reading, because payment has not been taken yet. For candle or aura work, tell us before materials are prepared and we can usually carry the deposit forward or discuss a refund of the unspent part.
Life gets in the way sometimes: illness, a work emergency, a family crisis, weather, a car that will not start. Say so when you call. These are exactly the situations we would rather hear about than guess at.
If you are unhappy with a session
Tell us. A reading is spiritual guidance and personal reflection, so nobody can promise that a session will land the way you hoped, and there are no outcomes being sold here. But if something went wrong, if the session was cut short, or if you feel you did not get what you booked, we want to hear it in your own words.
Get in touch within a reasonable time, while the session is still fresh, and explain what happened. Depending on the circumstances the answer might be a conversation, a follow-up session, a credit toward another reading, or a refund. It is judged on the facts rather than on a rule.
Shop items
Items bought in the reading room or by phone order can be returned or exchanged if they are unused and in their original condition. Bring or send them back with proof of purchase and tell us what you would prefer.
Some items cannot come back, for sound reasons:
| Item | Can it be returned? |
|---|---|
| Sealed crystals, incense and unused candles | Yes, unused and in original condition |
| Opened personalised herb blends | No, they are blended to your question |
| Candles that have been burned | No, once lit they are part of the work |
| Anything damaged after purchase | Case by case, call to discuss |
If an item arrives damaged or is not what you ordered, contact us and we will put it right. The shop page lists what is available, and ordering is done in person or by phone rather than online.
How to make a request
There is no form to fill in. Call (862) 273-9586, email PsychicConsultations@icloud.com, or use the contact page, and include four things: your name, the date of the session or purchase, what you would like to happen, and a sentence about why.
We aim to reply within a few days. If a refund is agreed, it is returned by the same method you paid with wherever that is possible.
Individual cases are handled personally
This page is written in general terms on purpose. Caldwell Psychic is one practitioner rather than a call center, and a rigid schedule of fees would not do justice to the situations people actually call about.
So the rule is simple: get in touch, explain your situation, and it will be looked at on its own merits. The terms and conditions set out the wider agreement, and the privacy policy explains what happens to the details you send when you write to us.